Of course, these headlines are important for sharing results with the media but can also help capture the attention of colleagues and patients in other communications activities.
While we recommend that you lead with the good news and the areas you have excelled in, it is important to be transparent and give a message about continued improvement and areas that the service needs to focus on as well.
|
Headline / story angle |
Where you can find the data |
|---|---|
|
IBD service achieves impressive 'quality of care' score – say local patients |
Results Overview Page one |
|
Waiting times and ‘quick response’ IBD service applauded by patients |
IBD Patient Survey Report Q1.1, Q1.2, Q2.7, Q3.2, Q3.3, Q3.4, Q4.5, Q5.3 |
|
Access to specialist and holistic care praised by new patient survey |
IBD Patient Survey Report Q2.1, Q2.2, Q4.3, Q4.7, Q5.4, Q5.6, Q5.9, Q5.10, Q5.11, Q5.12, Q6.1, Q6.3 |
|
Patients applaud information provided by local IBD service |
IBD Patient Survey Report Q1.4, Q2.3, Q2.4, Q2.6, Q2.8, Q4.6, Q4.8, Q5.1, Q5.5, Q5.7, Q5.13, Q5.14 |
|
IBD services scores highly on patient-centred care |
IBD Patient Survey Report Q2.5, Q5.8 |
|
IBD patients praise well-coordinated care between GP and hospital gastroenterologist |
IBD Patient Survey Report Q6.2 |