Top tips from IBD services for completing the service self-assessment

IBD teams across the UK are currently preparing for and completing the IBD Service Self-Assessment. The first three teams to submit their assessments share their experiences and tips below.

With thanks to:
• Dr Ioannis Koumoutsos - Southend University Hospital
• Dr Dan Gaya - Glasgow Royal Infirmary
• Dr Amar Wahid - Children’s Hospital of Wales

How did you find the process?

  • IK: The process was straightforward, and the tool was easy to complete. We provisionally reviewed the IBD Standards beforehand and then organised a meeting to go through the Benchmarking Tool.
  • DG: Pretty straightforward.
  • AW: It was good, a real eye-opener and a good reminder of all the different things we should be thinking about and trying to cover. The process was very systematic, clear and user-friendly.

It was a real eye-opener… The process was very systematic, clear and user-friendly

Dr Amar Wahid

How did you approach it?

  • IK: The meeting required involvement of the IBD lead, IBD administrator and IBD nurse, so that we were able obtain views holistically about the service. Engagement of staff within the IBD service and building good relationships with our patients were the most important factors that contributed to the successful introduction of the IBD Benchmarking Tool.
  • DG: It took around 90 minutes over four sittings involving the IBD team at our service meetings.
  • AW: We completed the process in phases, discussing with different team members. I took the lead for completing the tool, having conversations with everyone in the team, including the Pharmacist and General Dietitian. I then sat with the two nurses and our secretary to finalise.

Engagement of staff within the IBD service and building good relationships with our patients were the most important factors that contributed to the successful introduction of the IBD Benchmarking Tool

Dr Ioannis Koumoutsos

Do you have any tips for other services?

  • IK: Alongside our assessment, we promoted the IBD Patient Survey by circulating the weblink through the IBD helpline. Leaflets were provided to patients having infusions and at the IBD nurses' clinic appointments.
  • DG: See it as a potential route to improve your service rather than a chore or a criticism of your service – no one has the perfect IBD service!
  • AW: Just get on and do it, don’t worry about it taking too long – once you get started it is quick and easy.

See it as a potential route to improve your service rather than a chore or a criticism of your service – no one has the perfect IBD service!

Dr Daniel Gaya

What are you hoping will happen as a result?

  • IK: We will be waiting for the results of the survey to obtain feedback from our patients about our performance and to identify areas for improvement. This will help us to design an IBD service appropriate to our patients’ needs.
  • DG: We will reflect internally as to what we do well and where we could improve and use it as a tool to resource any clear deficiencies.
  • AW: We are hoping to improve our IBD service, that’s what it’s all about. Completing the service self-assessment is one thing but hearing from our patients is the most important. We are aware that we can make improvements to our service and it helps us to have objective data from a third party to take to commissioners.

We are aware that we can make improvements to our service and it helps us to have objective data from a third party to take to commissioners

Dr Amar Wahid

To date, 190 services have registered for the IBD Benchmarking Tool, with over 50 service self-assessments in progress. It is recommended that services complete their self-assessment before the end of December. Comprehensive guidance, a presentation on The IBD Standards and hints and tips are available here.

Contact info@ibduk.org with any queries.